Salary Range\: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.

The GMNS Capability Delivery team within GMNS Product is responsible for modernizing and delivering core capabilities to ensure we can meet the unique needs of our Merchants, Acquirers, Proprietary Issuers and Bank Partners, and enable a wider variety of payments across the American Express Payment Network.

About the role:

The Associate, Digital Portfolio Management role is part of the GMNS Capability Delivery Program Management Office (PMO).  This team drives program governance across GMNS’ portfolio of Enterprise Critical Multi-year Initiatives, Enterprise Top Programs, and Strategic Technology Priorities. The Associate, Digital Portfolio Management, will be responsible for tracking program-wide action-items, issues, and risks as well as coordinating across workstreams to manage key performance indicators (KPIs) and create comprehensive program-level status reporting.

Specific Responsibilities:

• Assists the team in developing portfolio management strategic plans. Supports research to understand competitive and internal positioning. 

• Conducts research on Agile delivery quality, data trends, and risk management to help provide input on potential program delivery opportunities.

• Assists in analyzing the product portfolio. Gives information, data and/or metrics to evaluate recommendations for delivery-focused priorities.

• Tracks the risk / issue management process at the program-level, including informing the change review boards of major risks / issues for review and discussion

• Produces reports on workstream and program status, progress, and impact with the goal of documenting best practices to improve the performance and operations of the program

• Works collaboratively with Product Delivery & Integration to identify missing, inaccurate, or otherwise problematic data and contribute to quality assurance oversight problem-solving and procedures to monitor and track the timeliness, accuracy, and usefulness of data

• Monitor delivery workstreams, in coordination with Product Delivery & Integration, to document and report non-compliance to policies, processes, and standards, and assist in their resolution.

• Collect and analyze KPIs and metrics and integrate the analysis into meaningful reporting snapshots that improve the overall operations of program processes.

• Influence, lead and communicate to various levels across a broad range of customers and constituents.

• Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment

Qualifications:

• Bachelor’s degree in Data Science, Computer Science, or similar field

• SAFe / Agile delivery experience preferred

• High-level of flexibility with the ability to absorb new information and adapt to change quickly

• Proficiency with Agile delivery and data analysis applications

• Excellent organizational and planning skills

• Strong analytical, statistical, and problem-solving skills

• Ability to independently recognize trends and provide relevant solutions

• Excellent communication, facilitation, and presentation skills

• Comfortable working in an ambiguous and fluid environment with competing priorities and needs

• Motivated self-starter - ability to handle multiple assignments independently with minimal supervision