BankWork$® Instructor

The BankWork$® Instructor’s primary responsibility is to provide coaching and training sessions to participants of the BankWork$® program utilizing existing curriculum and training materials as well as developing additional curriculum in soft skills, business acumen, and job search techniques to support the transition of participants to full employment. Secondary responsibilities include working with team members at the  Institute for Career Opportunity (ICO) to recruit, evaluate and screen candidates for enrollment and to provide business outreach to all area banks to develop job opportunities for graduates by cultivating and maintaining relationships with bank recruiters and managers.

• The successful candidate will be an outcomes-driven individual with a strong customer service orientation and a minimum of three to five years’ experience demonstrating success in a variety of disciplines
• Bachelor’s degree required, preferably in social services, social work, education, business or related field. An equivalent combination of experience and education will be considered.
• Must have minimum three years’ experience working in a retail banking environment
• Must have minimum two years’ experience conducting classroom training for adults
• Experience working with multi-cultural and/or low- to moderate-income and/or disadvantaged populations
• One to two years’ experience in client recruitment, enrollment and career assessment and planning is a plus
• Proficient in use of PC, Microsoft Office Suite and Internet tools; able to deliver curriculum using a Learning Management System and assist students in accessing the LMS and online job search tools
• Strong interpersonal skills and collaborative manner required with an ability to interact effectively with program participants, employers, program funders, JVS staff and other parties. 
• Must model professional behavior (communication, punctuality, professional appearance, etc.) 
• Strong career development and coaching skills, organizational skills, resourcefulness, initiative, entrepreneurial spirit, and attention to detail
• Ability to perform comfortably in a business and social service environment
• Strong written and oral communication/presentation skills
• Duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures and guidelines
• Must have reliable transportation for conveyance to locations around greater Los Angeles 

KEY RESPONSIBILITIES

• Use provided curriculum materials to deliver retail bank training classes responsive to the needs of the banking industry.
• Provide individual and group job preparation to develop the habits and attitudes needed to be successful in the workplace
• Coach clients in developing job skills, resumes, cover letters etc. and provide clients with job search information including assistance completing on-line job applications 
• Closely coordinate with Director to maximize participant placement in employment in banking positions
• Interview candidates for enrollment and administer testing to determine eligibility
• Maintain accurate documentation on classroom performance and participation for each student enrolled in the program.
• Delivers instruction at other locations as needed.
• Show demonstrated ability to interact with people of different cultures.
• Perform related duties as assigned by management

Key Performance Indicators are:

• Number of participants enrolled in the programs
• Participant program completion rate
• Participant placement rate
• Participant job retention rate
• Positive employer feedback and overall satisfaction with hires

Outcomes will be achieved by way of:

• Program Training and Support
• Case Management
• Post-Instruction Activities
• Outreach and Recruiting
• Reporting and Monitoring

*** Full details of Key Responsibilities can be provided if requested

PHYSICAL DEMANDS

Must be able to operate standard office equipment; will work in business, classroom and other various settings; frequently stands, walks, sits and climbs in performing duties in the office and at offsite locations; required to talk and hear, both in person and by telephone, use computers and standard office equipment; frequently lifts and carries up to 5lbs, occasionally up to 25lbs.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

ICO programs provide opportunity to individuals with barriers to employment to embark upon a career in a high growth/high demand business sector. In partnership with Southern California’s top banking institutions, our team prepares job seekers for positions in the financial services industry as a first step on a career ladder that offers extraordinary potential. This intensive eight-week program offers targeted job training, placement support and post-employment coaching. JVS BankWork$® has achieved a solid track record in the placement and retention rates of its graduates. ICO programs all include technical training, case management, job placement support and job retention guidance.

Salary Rate

$29.00 - $32.00 per hour + benefits

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act .