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Career Development Intern, Information Technology/Technical Support

County of Los Angeles
Temporary
On-site
Los Angeles, California, United States
$48,024 - $48,024 USD yearly

Position/Program Information


EXAM NUMBER
R8250N-R

FIRST DAY OF FILING
August 18, 2021 at 8:00 a.m. (PT)

This examination will remain open until the needs of the service
are met and is subject to closure without prior notice.

TYPE OF RECRUITMENT
Open Competitive Job Opportunity
 
FILING TYPE
Open Continuous

DEFINITION
Participates in a structured on-the-job training assignment in preparation for successful progression into a specific occupational field.

CLASSIFICATION STANDARDS
Positions allocable to this class typically report to an assigned supervisor and/or mentor and receive both technical job training and guidance on workplace behavior, competencies, individual responsibilities, and development of occupational skill sets. Career Development Interns are assigned to assist in information technology/technical support on training assignments of typically 12 to 24 months which may vary in duration based on individual training requirements.  During training, incumbents are expected to develop and demonstrate progressively increasing skills and independence of action as they gain experience and proficiency in their occupation. Career Development Intern assignments may be made on any shift in County departments having 24-hour responsibilities.

Essential Job Functions

In a training capacity and under supervision, participates in entry-level work in one of a variety of job assignments. These assignments may require incumbents to stand or walk much of the time, with bending, stopping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.
  • Assists in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices.
  • Assists in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance.
  • Assists in the development of routine computer system usage schedules and uses computer-assisted communication equipment.
  • Process work through data entry on a computer or use computer-assisted communication equipment.
  • Assists in the installation, maintenance, removal, or modifications of audio visual equipment.

Requirements

SPECIALTY REQUIREMENTS:
Foster Youth Program – Current enrollment in, completion of, or current or past eligibility for the Department of Children and Family Services' Independent Living Program and/or Probation Department's Independent Living Program (ILP).
 
County Youth Bridges Opportunity Program* – Identification as an At-Risk Youth by a County of Los Angeles authorized department, other local, State, or Federal agencies or schools; or by a bona fide non-profit organization whose mission includes fostering or enhancement of employment opportunities for at risk youth.
 
Homeless Hiring Program* – Individuals, who are homeless or formerly homeless as verified by bona fide participating agencies through the Department of Workforce Development, Aging and Community Services (WDACS), or have a Certificate of Completion from the Department of Public Social Services' or WDACS' Los Angeles County Job Services' Job or Work Readiness Training Programs.
 
Disability Hiring Program* – Must possess an Individuals Facing Barriers to Employment Program certificate from the State Department of Rehabilitation (DOR). In order to receive a certificate, an individual must meet the following DOR criteria:
  1. Has a physical or mental impairment or medical condition that limits one or more major life activities;
  2. Has a record of history of such impairment or disability; or
  3. Is regarded as having such an impairment or disability.
(Applicants interested in obtaining the Department of Rehabilitation certification should contact Justin Hart at 213-736-3907 or Justin.Hart@dor.ca.gov prior to a visit to their office).
 
Note: Some examinations may require applicants to meet specific age limitations at time of appointment.
 LICENSE
Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job related essential functions. Candidates offered these positions would be required to show proof of a driver license before appointment.

PHYSICAL CLASS  
3 - Moderate.  Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds.

Career Development Interns who perform moderate physical tasks as described in the Essential Job Functions will be required to pass a Class 3 - Moderate physical examination.

SPECIAL REQUIREMENT INFORMATION
*In order to receive credit for the specialty program(s), you must attach proof of participation at the time of filing or within fifteen (15) calendar days from application submission. If you are unable to attach the required document(s), you must email to Lburton@hr.lacounty.gov. Please include the exam number and exam title.  Please see below for more information:

County Youth Bridges Opportunity Program - applicants will be required to upload a copy of verification of participation issued by County of Los Angeles authorized department, other local, State, or Federal Agencies or schools; or by a bona fide non-profit organization as verified by County of Los Angeles whose mission includes fostering or enhancement of employment opportunities for At-Risk Youth.

Homeless Hiring Program - applicants will be required to upload a copy of verification of participation issued by a bona fide participating agencies through WDACS whose mission includes fostering or enhancement of employment opportunities for Homeless or copy of certificate of completion from the Department of Public Social Services' or WDACS' Los Angeles Job Services' Job or Work Readiness Training Programs.

Disability Hiring Program - applicants will be required to upload a copy of certificate of Individuals Facing Barriers to Employment Program issued by DOR.

Applicants who have been previously appointed as a Career Development Intern, Information Technology/Technical Support for more than 18 accumulative months will not be accepted.

Candidates under 18 must present a work permit at the time of appointment. Incumbents in positions that require driving must be at least 18 years of age. Some positions may require applicants to meet specific age limitations at time of appointment.

Additional Information

EXAMINATION CONTENT
This examination will consist of a multiple choice test weighted 100% covering:

  • Learning Potential

  • Responsibility

  • Customer Focus

  • Working with Information

MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Applicants must meet the Specialty Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register.

Multiple choice test scores cannot be given over the telephone. 

TRANSFER OF TEST COMPONENTS:

  • Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
  • This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARATION
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
 
  • An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit."  Test preparation information is located under the "Employment Test Assistance" section.  
 

ELIGIBILITY INFORMATION
The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation.

Applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly.

VACANCY INFORMATION 
The resulting eligible register will be used to fill vacancies in various Departments in the County of Los Angeles as they occur.

APPLICATION AND FILING INFORMATION
How to Apply
Applications must be submitted online only. We must receive your application from August 18, 2021 at 8:00 a.m. (PT) until needs of the service are met. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. All applications must be received before 5 p.m. (PT) on the last day of filing.

Plan to submit your online application well in advance of the time & date deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site.  

All information is subject to verification.  We may reject your application at any time during the examination and hiring process, including after appointment has been made.  Falsification of any information may result in disqualification or rescission of appointment.

Fill out your application completely.  The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job.  For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed.  If your application is incomplete, it will be rejected.

SOCIAL SECURITY NUMBER:  Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:  For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:  All applicants must file their application online using their own user ID and password.  Using a family member's or friend's user ID and password may erase a candidate's original application record.

Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

COVID-19 Vaccination  All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Testing Accommodation
If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov. You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
______________________________________________________________________________

Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922

Department Contact Name: Lowell Burton
Department Contact Phone: (213) 351-2942
Department Contact Email: Lburton@hr.lacounty.gov

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.



Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.


Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).


Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.


Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

 

Revised January 2025

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