IT Support Specialist

IT

 Key Responsibilities and Duties: 

• Consulting with IT managers and other departments as required. 
• Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. 
• Resolving logged errors in a timely manner. 
• Monitoring hardware, software, and system performance metrics. 
• Updating computer software. as well as upgrading hardware and systems. 
• Maintaining databases and ensuring system security. 
• Documenting processes and performing diagnostic tests. 
• Keeping track of technological advancements and trends in IT support. 

Qualifications & Skills needed: 

• A bachelor's degree in computer science, information technology, or similar. 
• 3-5 years of experience as an IT support specialist. 
• Exceptional ability to provide technical support and resolve queries. 
• In-depth knowledge of computer hardware, software, and networks. 
• Ability to determine IT needs and train end-users. 
• Experience in documenting processes and monitoring performance metrics. 
• Advanced knowledge of database maintenance and system security. 
• Ability to keep up with technical innovation and trends in IT support. 
• Exceptional interpersonal and communication skills. 

Abilities:

Attention to detail 

Take ownership of assigned task and complete in a timely manner Integrity 

Demonstrate ability to interact well with others and follow instructions 

Flexibility and ability to adjust to sudden changes in operational goals 

Ability to read and write, comprehend basic checklists, forms or other documents Understanding of good documentation practices Ability to follow oral and written directions 

Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, crouch 

Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques 

RK Qualities 

• Adherence to all RK Safety, Quality, ISO and HR policies and standards

RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if RK Logistics Group is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws.