lead BDC Agent / BDC Supervisor (Non-Exempt, Two-Store Campus)

Position Summary:

The Lead BDC Agent / BDC Supervisor is a hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located on the same campus. This position is primarily production-focused, with lead responsibilities that support consistency and performance across both stores, and does not include independent authority over hiring, firing, or final disciplinary actions.

Key Responsibilities:

• Manage inbound and outbound sales leads for two dealership stores on one shared campus via phone, text, email, and CRM

• Set, confirm, and coordinate customer appointments for both stores

• Maintain consistent lead-handling standards, scripts, and follow-up processes across both stores

• Meet or exceed individual performance metrics (calls, appointments, show rate, conversion)

• Act as a lead resource for BDC agents, providing real-time assistance and guidance during daily operations

• Assist with onboarding and training of new BDC agents supporting either store

• Monitor CRM activity and ensure accurate documentation for both stores

• Support daily workflow, coverage, and task prioritization as directed by management

• Escalate customer concerns or complex situations to Sales Management

• Comply with all dealership policies, OEM guidelines, and applicable laws

Qualifications:

• 1–3+ years of automotive BDC, internet sales, or call-center experience

• Prior lead or senior agent experience preferred

• Strong communication and organizational skills

• Experience with CRM and lead-management systems

• Ability to manage workload across two stores in a shared environment

• Reliable attendance and schedule flexibility, including weekends if required

Work Environment & Physical Requirements:

• Office-based dealership environment within a shared campus

• Ability to sit, stand, and use a computer and phone for extended periods

Benefits:

• Competitive hourly pay with incentive opportunities

• Overtime compensation in accordance with California law

• Medical, dental, and vision insurance

• Paid sick leave and paid time off as required by California law

• 401(k) with employer match (if applicable)

• Employee vehicle purchase and service discounts

• Ongoing training and advancement opportunities

Equal Employment Opportunity:

We are an Equal Opportunity Employer and comply with all applicable California and federal employment laws. Employment decisions are made without regard to any protected classification under the law.

Fair Chance Hiring:

In compliance with California’s Fair Chance Act, qualified applicants with arrest or conviction records will be considered in accordance with the law.