Lead Medical Assistant

LEAD MEDICAL ASSISTANT JOB SUMMARY

The Lead assists the Office Manager in managing back office operations. Duties include: Monitoring patient flow, referral sources and covers back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

LEAD MEDICAL ASSISTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

• Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrain staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interface with patients, vendors, referring physicians to resolve any issues concerning patient care.
• Insure proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care. Responsible for insuring that expiration dates are properly tracked.
• Interview potential new hires for back office positions.
• Order and maintain the stock of in-house medications.
• Order and maintain Vaccine Supply. (per par level established for corresponding site)
• VFC/VFA tracking and reporting of state funded vaccines)
• Maintain websites i.e. Care 360 Insure staff is adequately trained in access and use of these websites.
• Ensure refrigerator logs and sterilization log are accurately maintained and current.
• Track calibration of equipment according to manufacturer’s suggested schedule.
• Assist Administration with any projects or protocol development as needed.
• Help facility prepare for Audits, Evaluations, Re-evaluations,
• Participate in the review of staff.
• Assist in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
• Assist with trouble shooting minor computer issues.
• Prepare Call Back list on daily basis.
• Help with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off request.
• Assure providers have adequate support/coverage.
• Ensure that established workflows are being followed.
• Reports malfunctioning equipment to Office Manager.
• Ordering and tracking of medical supplies.

LEAD MEDICAL ASSISTANT EDUCATION AND EXPERIENCE

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified
• Certification of Medical Assisting required ex. NHA or AAMA 
• Bilingual in English and Spanish/Armenian/ Russian Preferred 

LEAD MEDICAL ASSISTANT PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you
• Listen, respond, and make eye contact with every patient 
• Personalize interactions with each patient
• Explain to each patient the process of care
• Provide patients with updates throughout their visit

LEAD MEDICAL ASSISTANT PAY RATE:  $26- $28/hr (dependent on experience) 

LEAD MEDICAL ASSISTANT BENEFITS:

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Wellness Day Off
• Paid Holidays
• Paid Time Off
• 401K
• 401K Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance to the first visit

LEAD MEDICAL ASSISTANT BENEFITS & PERKS:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

 We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.