Manager, Digital Product Management-Contactless Payments Growth

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Merchant & Network Services Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. 

The Network Product & Enablement team with GMNS Product is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. 

About the Role  

The Contactless Payments Growth team is responsible for defining and scaling use cases that drive everyday spend on the Network. This role will own the product enablement and operational scaling strategy for our Global Connected Mobility Public Transit “Tap & Go” portfolio. 

As a key member of the team, this individual will be responsible for accelerating global Transit coverage, reducing implementation friction, and strengthening cross-functional readiness across markets. The role sits at the intersection of product, technology, analytics, and regional stakeholders, translating strategic priorities into clear, executable roadmaps that drive measurable impact. 

This is a highly visible opportunity for a product leader who thrives in complex, global environments and is energized by turning intricate portfolios into scalable, repeatable, and high-performing product ecosystems. 

Key Responsibilities  

• Translate the Global Connected Mobility Public Transit “Tap & Go” product strategy into a clear, executable enablement roadmap that accelerates global scale and reduces implementation friction. 

• Own the end-to-end product enablement lifecycle for Transit, including onboarding, coverage expansion, operational readiness, backlog prioritization, and release management. 

• Identify global coverage gaps and paths to enablement, partnering with Technology, Analytics, and regional stakeholders to prioritize solutions that improve deployment velocity and market readiness. 

• Lead standardization of Transit implementation processes, documentation, and internal playbooks to improve efficiency, consistency, and time-to-launch across markets. 

• Own and prioritize the Transit enablement product backlog, aligning features and enhancements to measurable improvements in operational performance, partner experience, and customer outcomes. 

• Define and manage critical enablement KPIs (e.g., implementation cycle time, coverage expansion, operational readiness, adoption metrics), leveraging data-driven insights to inform prioritization and continuous improvement. 

• Partner closely with Analytics to scope and prioritize reporting needs, ensuring leadership visibility into roadmap progress, pipeline health, and performance trends. 

• Serve as the central product point of contact across cross-functional teams (Technology, PCG, PVR, PPE, GNS, G-Team, CA&C, Marketing, and others), driving alignment, managing dependencies, and ensuring coordinated execution. 

• Proactively identify technical, policy, and operational gaps, collaborating with broader teams to mitigate risks and unlock scalable solutions. 

• Maintain awareness of regulatory requirements and industry trends impacting Transit and Connected Mobility, ensuring enablement strategies remain compliant, competitive, and forward-looking. 

• Support enterprise strategy and business development efforts by providing operational insights, coverage analysis, and implementation considerations that inform expansion decisions. 

Required Experience 

• 3+ years of experience in product management, product operations, or complex program leadership roles, preferably within payments, fintech, or network-based ecosystems. 

• Experience operating effectively in highly matrixed organizations, influencing cross-functional partners (Technology, Analytics, Commercial, Risk, Marketing) without direct authority and driving alignment across competing priorities. 

• Demonstrated experience owning and scaling products or enablement initiatives across multiple markets, regions, or stakeholder groups, with measurable impact on deployment velocity, adoption, or operational performance. 

• Proven ability to define and manage KPIs, prioritize backlogs, and make data-informed trade-offs that balance customer experience, technical feasibility, and commercial outcomes. 

• Strong analytical acumen, with the ability to synthesize quantitative and qualitative insights into clear recommendations and structured action plans. 

• Exceptional communication skills, including the ability to distill complex technical, regulatory, or ecosystem dynamics into clear, compelling narratives for senior stakeholders. 

• Demonstrated ability to bring clarity to ambiguous environments, proactively identify risks and dependencies, and develop scalable, repeatable solutions. 

• High ownership mindset with a bias toward execution and accountability for end-to-end outcomes. 

• Experience in payments acceptance preferred; familiarity with transit, mobility ecosystems, or regulated product environments a plus. 

Salary Range\: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.