Rehabilitation & Treatment Coordinator, Child & Family

The Rehabilitation and Treatment Coordinator, Child & Family Services is responsible for working with service providers in the management of contracts with BHSB and certain levels of care within the Public Behavioral Health System, with a primary focus on services for children, youth, young adults and families. The Rehabilitation and Treatment Coordinator manages a portfolio of BHSB program contracts, ensuring consistency with the purpose for the funding, determination of deliverables, and evaluating provider performance. Additionally, the position supports service providers, including those funded through BHSB and other sources of funding, with technical assistance and oversight to ensure the quality of care provided. The coordinator is charged with building and maintaining strong relationships with service provider organizations, as well as other community stakeholders, and is required to have an understanding of mental illness, substance use disorders, the continuum of services available in the Maryland Public Behavioral Health System, and the larger system of care.

This position reports to the Associate Director, Child & Family and is a full-time position working in a hybrid work environment in Baltimore, MD. BHSB will consider for employment qualified applicants with arrest and conviction records.

Essential Functions

This position is the Program Lead for assigned levels of care and grant-funded contracts within the Public Behavioral Health System. This position is also a key point of contact for various community stakeholders regarding information sharing and technical assistance for children, youth, young adults and families with behavioral health needs. Duties include:

Leadership and Strategic Direction:

• Engage in strategic planning in collaboration with colleagues, treatment providers and community stakeholders to develop and implement strategies for enhancing access to and the quality of care provided in the Public Behavioral Health System.
• Participate in and/or organize/facilitate internal and external committees or teams as indicated.
• Actively contribute to the organization’s work with forward thinking in evaluating areas of service, systems and partnerships, both internally and externally, and provide input to areas of potential value.

Contract and Programs Management:

• Serve as contract team lead for assigned contracts to ensure that all administrative, fiscal, quality assurance, and program components of each contract are being adequately addressed.
• Collaborate with fiscal staff to monitor budgets and spending and recommending funding re-allocations as necessary.
• Evaluate and review service delivery system methods and recommend changes when warranted.
• Formulate quality indicators in partnership with quality staff and monitoring and reviewing data to ensure benchmarks are met.

Accountability and Relationship Management:

• Serve as primary agency point of contact for assigned service lines and facilitating proactive and effective communication between community providers and other stakeholders about relevant issues and information.
• Provide expertise and oversight to treatment providers to ensure state, federal, and local regulations are adhered to and thereby meeting contractual requirements.
• Provide assistance to and maintain effective working relationships with service/treatment providers, community stakeholders, and Baltimore City residents.
• Respond in a timely and effective manner to stakeholders’ concerns and needs identified by communities to assist with developing positive working relationship between providers and their surrounding communities.
• Proactively engage in relationship development and maintenance with peers, community organizations, community leaders, service providers, consumers (youth and adults) and their family members and other stakeholders.
• Identify ways in which the system and partners may mutually benefit from shared work.

Other

• Work effectively and collaboratively with others, both internally and externally to BHSB.

• Foster open and honest dialogue within and across teams and between colleagues who have different backgrounds. Engage in honest dialogue and navigate conflict in day-to-day interactions.  

• Uphold and operationalize the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.

• Consistently work to engage in open and honest dialogue, including with people from different teams and different backgrounds, and ask for support when needed, 

• Serve as part of BHSB’s disaster response team as needed, in any capacity that is needed. 

• To perform assigned work functions, this position and those it supervises may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the security and confidentiality of all PHI in accordance with BHSB’s policies. 

• An offer of employment for this position at BHSB is contingent upon the results of a thorough background check, including criminal history, which will require prior authorization from the candidate.  

• Perform other duties as assigned. 

Education and Experience

• Possession of master’s degree in social work, Counseling/Psychology, Human Services, Public Health, Public Administration or Allied Health field
• Five years research and/or administrative and/or management experience in behavioral health.
• Maryland State Licensure in social work or counseling preferred but not required.
• Knowledge of behavioral health services including rehabilitative and clinical services and how services are delivered within the Public Behavioral Health System.
• Knowledge of regulations, legislation, current developments and evidence-based/informed practices within behavioral health services.
• Knowledge of resources available to internal and external partners within the Public Behavioral Health System.
• Demonstrate proficiency in program management, including program governance, financial management, service delivery, data collection and reporting, and communications.
• Ability to interact in a virtual environment
• Ability to manage a comprehensive service array of services for mental health and substance use disorders and develop effective channels of communication that foster confidence and cooperation with a variety of stakeholders.
• Ability to analyze service delivery and system-level challenges, generate and evaluate creative interventions, formulate recommendations and institute effective solutions.
• Must display the use of appropriate judgment to determine appropriate course of action in resolving problems and implementing project goals.
• Ability to work effectively with community organizations, community leaders, service providers, consumers (youth and adults) and their family members and other stakeholders.
• Ability to work effectively and collaboratively with others, both internally and externally.
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with staff, stakeholders, and regulatory agencies.
• Intermediate to advanced expertise in using technology to support work processes, including but not limited to Microsoft 365 programs.
• Ability to interact with leadership in Baltimore City.
• Ability to work in a professional, confidential, and collaborative capacity.
• Ability to resolve complex issues and prioritize tasks.
• Excellent written and verbal communication skills.
• Ability to interact in a hybrid/virtual environment
• Proficient using Microsoft Office Suite Word, Excel, Outlook and PowerPoint

Supervisory Requirements: This position has no supervisory responsibilities.

This role may require travel to other locations for meetings and other business-related needs.  Ability to travel locally 50% of the time is required. It is important to have access to some form of transportation to travel to off-site meetings, conferences, and site visits.

Compensation

BHSB values each and every employee as an important contributor to fulfilling the organization’s mission. The ongoing health and wellness of employees is critical to BHSB’s success, and we continuously assess employee benefits, policies and practices to ensure opportunities are available for all people. The organization offers its employees a competitive compensation package which includes base pay, a comprehensive benefits plan and hybrid, family-friendly work practices.

BHSB is an equal opportunity employer and does not utilize practices that give preference to individuals in hiring or promotion. Salaries are based on the requirements of each job, are non-negotiable and step increases are offered at regular intervals. The starting hourly/ annualized salary rate for this position is $79,725.

The benefits plan includes comprehensive medical, dental and vision coverage, employer paid life insurance, short-term and long-term disability, a 403(b) plan with employer contribution, a choice of 4 FSA plans, an employee paid legal benefit, generous PTO and 13 days paid holiday. . In addition, medical plan participants receive an employer paid HRA accessed by a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.

BHSB - About Us

Behavioral Health System Baltimore, Inc. (BHSB) is a non-profit organization that serves as the Local Behavioral Health Authority (LBHA) on behalf of Baltimore City. BHSB is responsible for planning, managing and monitoring resources, programs and policies within the larger Medicaid fee-for-service system, as well as services directly funded by BHSB through private and public grants. BHSB partners closely with Baltimore City and the State of Maryland to build an efficient and responsive system that comprehensively addresses mental illness and substance use and meets the needs of the whole person. BHSB serves as an “on the ground” expert to support the Maryland Department of Health (MDH), using our knowledge of the behavioral health needs of Baltimore City and services that are available, along with our expertise, to structure the system’s resources to meet the unique needs of our communities. BHSB has connections to other local systems, such as law enforcement, schools, social services, and courts, to ensure there is broad access to behavioral health services across systems and in communities.

Culture

BHSB is intentional about advancing a healthy work environment that builds trust, fosters a sense of belonging, promotes learning, and supports leadership opportunities for all. BHSB uses practices that honor the diverse perspectives of all people and cultivate authentic interpersonal interactions based on mutual trust. How BHSB conducts its work internally is directly connected to the organization’s impact externally. The principles that BHSB embraces in its everyday work are flexibility, empowerment, transparency, shared decision making, authentic communication, readily available information, promotion and support of individual growth, individual accountability and collective accountability. 

BHSB values all people and their experiences, including those who have had prior contact with the legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. 

BHSB also takes steps to proactively prevent and address conflict and discrimination by investing in organizational education to foster the development of an accountable and respectful workplace where all employees are supported and encouraged to do their best work.