Description

Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

Quality Auditors Are Integral Members Of Our Account Management Teams Who Proactively Obtain, Compile And Follow Up On Information Critical To Providing Exceptional Consulting, Placement And Advocacy For Willis Tower Watson Clients And Prospects. You Will Be Required To Work Monday – Friday From 9:00 Am – 6:00 Pm.

Note That Visa Employment-Based Non-Immigrant Visa Sponsorship And/Or Assistance Is Not Offered For This Specific Job Opportunity.

The Role

In This Role You Will Be Responsible For Auditing All Transactions That Are Processed In The Surety Service Center. You Will Be Responsible For Maintaining A High Level Of Accuracy And A Strong Knowledge Of Surety Bond Transactions. This Will Involve Building Relationships And Working Closely With Client-Decision Makers, Reviewing Executed Deliverables On Our Client’s Behalf In Accordance With Our Service Level Agreements And Standard Operating Procedures And Completing Various Administrative Tasks. You Must Also Be Able To Mentor New Hires And Provide Support To Assistant Client Services Specialists.

Duties Include, But Are Not Limited To:

Ability To Accurately Audit Surety Bonds Based On The Specific Instructions Of The
Client And/Or Client Manager As Communicated
Ability To Understand And Interpret The Information Presented In A Bond Request
Assist With Resolution Of Client/Carrier Accounting Issues
Prepare Written Correspondence, Reports And Analysis As Needed For
Management
Communicate Effectively With Clients, Client Managers And Other Team Members
Participate In Internal And External Meetings
Maintain Client Confidentiality
Mentor New Hires And Provide On-Going Feedback
Provide Support To Assistant Client Services Specialists In Their Day-To-Day
Transactions As Needed

Qualifications

The Requirements

Strong Attention To Detail
Excellent Verbal And Written Communication Skills
Ability To Obtain Any Necessary Licenses Within 90 Days Of Employment
Ability To Work Independently And In A Team Setting
Strong Customer Service, Presentation And Organizational Skills
Working Knowledge Of Microsoft Office Including Excel, Word, And Outlook
1-2+ Years Insurance Industry Experience Related To Servicing Accounts
Experience Working With Surety, Including In An Insurance Brokerage Environment
Achieve And Maintain A 99+% Quality Score In Production
Experience Working With Epic And Sure Path
EOE, Including Disability/Vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

Sr. Surety Quality Auditor

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