Staff Product Manager, Consumer Account Management
AffirmAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners and merchants need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company.
The Trust and Safety product team is responsible for helping consumers seamlessly and securely create and update their Affirm accounts. This team owns the Consumer Authentication, Identity and Fraud product domains across all Affirm surfaces (including checkout, mobile app and partner experiences). As a Staff Product Manager, you will be a senior member of this team, responsible for fueling Affirm’s growth while safeguarding Affirm users from fraud. You will play a critical role in understanding and optimizing the consumer journey within these domains to drive engagement, reduce friction, and improve conversion.
What You'll Do
- Product Strategy: Define and execute the product vision and strategy for consumer account management across Affirm’s products, with a strong focus on enhancing the end-to-end consumer experience and optimizing key conversion and engagement funnels.
- Leadership: Be the accountable product leader for consumer account management across Affirm. Drive excitement for the product area within the organization, negotiate resources, and help all cross-functional teams come together to deliver holistic solutions that create value for our consumers, merchants and partners. Champion the needs of the consumer throughout the product lifecycle.
- Roadmap Ownership: Develop, prioritize, and execute a dynamic product roadmap, balancing short-term wins with long-term innovation. Prioritize initiatives based on their potential impact on consumer journey metrics and overall business growth.
- Analytics: Work with the analytics team to measure ongoing success of the product area and report to the leadership team. Define, monitor, and analyze key consumer journey metrics, such as conversion rates, completion rates, and user engagement, to identify areas for optimization.
- Cross-Functional Collaboration: Work closely with engineering, design, data analytics, user research, marketing, infosec, fraud and other teams to ensure smooth product development. Act as the glue that keeps stakeholders aligned and on track. Collaborate closely with design and user research to deeply understand consumer behavior and pain points within the account management flows.
- Communication: As a senior member of the Product Management team, you’ll regularly communicate across product and engineering teams as well as cross-functional stakeholders, including frequently presenting to C-level executives. Articulate the impact of product initiatives on the consumer experience and key funnel metrics.
What We Look For
- 6+ years of product management experience, ideally with a significant focus on consumer-facing products and experiences.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
- Passion to change consumer finance for the better by creating intuitive and effective consumer experiences.
- A track record of developing and championing product strategy with quantifiable impact, demonstrated by improvements in key consumer journey or funnel metrics.
- An analytical metrics-based approach to identifying, sizing and solving problems. Proficiency in analyzing user behavior data and identifying opportunities for funnel optimization.
- An experimentation mindset to rapidly define hypotheses, test them quickly and drive product velocity. Experience running A/B tests and other experiments to optimize consumer flows.
- A compelling influencer with strong communication and interpersonal skills
- Ability to turn ambiguity to action and measurable impact on the consumer experience and business outcomes.
Pay Grade - P
Equity Grade - 13
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000
USA base pay range (all other U.S. states) per year: $200,000 - $250,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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