Case Manager- ECM

Position Purpose:
Join our team as an Enhanced Care Management (ECM) Case Manager and make a difference in the lives of our community's most vulnerable populations. As an ECM Case Manager, you'll provide invaluable case management services to eligible patients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and individuals transitioning from incarceration. Our program's mission is to deliver comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team.

Principal Responsibilities:

1. Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience and avoiding duplication of services.
2. Conduct comprehensive case management services, including intake and assessment, development and implementation of care plans, subspecialty referrals, monitoring, and follow-up.
3. Provide comprehensive assessments and interventions in the field, including in encampments, board-and-care homes, hospitals, and patients’ residences.
4. Connect members to social and support services and provide appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition, health education), as well as transportation, food, and housing. Accompany members to appointments as needed.
5. Advocate on behalf of members with healthcare professionals, using motivational interviewing, trauma-informed care, and harm-reduction approaches.
6. Coordinate with hospital staff on discharge planning, monitor treatment adherence (including medication), and provide health promotion and self-management training.
7. Collects and enters necessary data for reporting purposes, completing and submitting monthly project activity and other reports as assigned for submission to the funding source.
8. Participates in agency and community meetings related to the needs of patients and issues related to case management diseases.
9. Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided.
10. Performs other duties as assigned.

Requirements:

1. Bachelor’s degree in Social Work, Sociology, or a related field, with at least 1 year of experience as a case manager, community health worker, or in similar responsibilities;
   1.  Associate’s degree in a related field and 2–3 years of case management or related experience;
      OR
   2. High School Diploma or GED with at least 4 years of experience as a care coordinator, peer support counselor, housing navigator, or certified community health worker;
      OR
   3. Medical Assistant with at least 1-2 years of experience in case management.
2. In addition to above must have documented experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients’ admissions or experiencing homelessness.
3. Experience with Electronic Health Records and strong data entry skills.
4. Proficiency in Microsoft Word, Excel, and PowerPoint.
5. Good communication and customer service skills.
6. Desire and ability to work as part of a multi-disciplinary team, including care coordinators, LCSWs, MSWs, PCPs, and MAs.
7. Must have a valid California Driver’s License, proof of auto insurance, and reliable transportation.
8. Bilingual (English/Spanish) strongly preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.