Property Supervisor

As a member of the Property Management team, the Property Supervisor is responsible for ensuring that each property meets A Community of Friends (ACOF) goals and objectives as well as company procedures and standards through the supervision of all areas of management. This includes managing the financial health, physical appearance, and maintenance of the properties, as well as maintaining program and government compliance and tenant relations.

The Property Supervisor must be willing to work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a strength-based social service approach. In addition, this individual must be able to work with people who have experienced homelessness and possess excellent communication and interpersonal skills. Applicants must have an understanding of individuals with a range of disabilities, including physical, mental, and emotional.

General Duties:

• Responsible for the overall operations of assigned properties, ensuring portfolio performance based on established goals and benchmarks in alignment with the Property Management manual. 
• Make sure buildings (common areas and units) are regularly maintained and kept habitable (safe, secure, and clean condition).
• Conduct annual inspections and make sure all other company-mandated inspections are conducted.
• Interact with various social service agencies, local Housing Authorities, and other community partners specific to tenants and applicants. 
• Work collaboratively between Property Management and Services staff.
• Update and train staff on affirmative marketing, tenant intake process, and Fair Housing and landlord/tenant laws and practices.

Business Management:

• Provide guidance to supervisees on rental activities, including, but not limited processing applications, move-ins, move-outs, terminations, evictions, and tenant conflicts. 
• Maintain up-to-date information on affordable housing occupancy and compliance programs and disseminate updated information to staff.  
• Compile and submit required reports to the asset management department and regulatory agencies and/or agency designees. 
• Develop and implement procedures to safeguard tenants’ private, medical, and personal identifying information  
• Review and approve all new move-ins for adherence to ACOF’s tenant selection criteria, regulatory compliance, and development eligibility standards.
• Develop and implement tenant file audit procedures to attain 100% compliance.
• Manage regulatory compliance in accordance with loan documents and regulatory agreements.
• Taking steps necessary to make sure all certifications/re-certifications are completed annually.
• Coordinate new building lease up and establish compliance system including applicant (lottery) system, marketing tools, waitlist binder (non-CES units), mock tenant file, fair housing, and other compliance tools.
• Generate and analyze various reports including financial statements, vacancy, variance reports, and other identified reports to track the building’s performance.
• Collaborate with Asset Management to develop building budgets.
• Manage Property Management contracts.
• Respond to tenant grievances and reasonable accommodation requests.
• Meet weekly with direct reports.
• Supervise on-site Property Managers, including participating in hiring, termination, supervision, discipline, training and performance evaluations.
• Other duties as assigned.

Basic Qualifications

• Bachelor’s degree in business or related field or four (4) years of relevant experience in supportive housing property management. 
• Three years of multi-site management experience developing community
• Two years or more work experience serving as a Property Supervisor at a  property management company. This experience must include supervising on-site property managers and maintenance.
• Previous experience must include responsibilities for operations, budgets, move-in      process, recertification, and inspections.
• Access to a personal vehicle to be used to conduct ACOF business
• Possession of a valid California Driver’s License
• Ability to meet California minimum and ACOF insurance requirements
• Demonstrated ability to build consensus and work effectively
• Sound judgment, excellent assessment, and problem-solving skills
• Ability to effectively manage time, electronic, and paper documents
• Ability to respond appropriately in tense situations with an even temperament 
• Ability to lift 20 pounds

Preferred Qualifications

• Excellent written and oral communication skills
• Two years’ experience complying with public and private finance programs, including but not  limited to HUD, HOME, low-income housing tax credits, MHSA, and /or HACLA/LACDA
• One-year or more experience with Coordinated Entry System (CES)
• Advanced computer skills including database applications, Excel and PowerPoint. 
• RealPage Onesite: 2 years (Preferred)

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org. or (213) 480-0809.

ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.