Technology Integrator

Technology Integrator | Southeastern Connecticut

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking a resourceful and collaborative Technology Integrator to serve as a key liaison and first-level technical resource for our team — supporting IT initiatives, troubleshooting existing systems, and helping deliver and implement new technologies that improve agency efficiency and operations.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work supporting a mission-driven organization making a lasting difference in the lives of individuals in recovery

What You'll Do:

As Technology Integrator, you will be the go-to resource for staff across the agency when it comes to technology needs — from day-to-day troubleshooting to supporting larger technology integration projects. You will work closely with our IT vendor, HR department, and staff at all levels to keep our technology running smoothly and our team equipped to do their best work.

Responsibilities include:

• Stay current on the latest innovations, solutions, and regulations in technology, business, and policy
• Carry out technology integration plans that align with the organization's vision and goals
• Partner with our IT vendor to provide technical support and troubleshoot issues for users as needed
• Deliver basic training for staff on how to use various applications effectively and confidently
• Collaborate with the Human Resources Department and IT vendor to manage staff transitions and ensure smooth operations
• Engage with staff to understand and address their technical needs and challenges
• Oversee and track the agency's equipment inventory, including new and decommissioned devices
• Deploy new computers and peripherals as required
• Assist IT vendor(s) in restoring network functionality in the event of downtime or emergencies
• Collaborate with onsite and offsite vendors to support technology projects
• Assist in the development and implementation of policies related to technology and compliance
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You'll Need:

• Associate degree in a related field and 2 years of related experience in a comparable environment, OR 4 years of related experience in a comparable environment
• Proficiency in basic computer hardware, software, and network configuration
• Familiarity with Microsoft 365 (Teams, SharePoint, and OneDrive) preferred
• Experience with project management preferred; experience in a behavioral health setting preferred
• Demonstrated ability to diagnose and resolve technical problems and manage multiple projects simultaneously
• Strong communication and collaboration skills across different levels and functions
• Detail-focused and organized, with a commitment to quality, security, and efficiency
• Valid Driver's License with the ability to drive an agency vehicle
• Ability to work both independently and as part of a team, and to adapt to changing priorities

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery — and the right technology infrastructure is part of what makes that mission possible every day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you're ready to put your technical skills to work in service of something meaningful, we want to hear from you.

Apply today at careers.scadd.org 

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.